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RETURNS



Returning non-satisfactory product(s) for refund or exchange within 15 days of receipt is very easy (60 Days for Wilson Electronics products)!

Simply print and complete the Product Return Form and send it with the non-satisfactory product(s) to the address shown on the form.


Return Policy

Basically, we believe that everyone works hard for every dollar they make. Therefore, if anyone is not fully satisfied with the product(s) received, the product(s) can be returned in mint condition postmarked within 15 days of receipt for a full refund of the cost of the products or an exchange as per the simple return policy below. The product(s) must be received with a completed Product Return Form at the designated address shown in the Product Return Form in order for us to send an exchange or issue a credit card refund.

Generic/Aftermarket Manufacturer's Phone Accessories (Except Batteries)
Generic/Aftermarket manufacturer's phone accessories or Non-OEM phone accessories may be returned within fifteen days from the date of receipt for an even exchange or a full credit of the cost of the product(s) excluding shipping & handling costs - provided that they do not have any liquid or severe impact damage. Please note that under no circumstances can a refund, whenever issued, be greater than the cost of the product(s) returned*. Please note that the customer is responsible for all shipping & handling costs incurred for returning any product(s) for exchange or refund. Items not kept in mint condition cannot be returned. These items include Installed handsfree kits, glass mount antennas, software and data kits which do not remain in mint condition once opened and installed. Items cannot be returned after fifteen days of receipt. If the product to be exchanged is no longer available or is not in stock, it will be replaced with a product that comparable in price to the product that is returned as deemed appropriate by Cell-Phone-Accessories.com. In order to qualify for any exchange within 15 days of the receipt of the product(s), the customer must return the product(s) along with a completed Product Return Form. All returns for refund or exchange must be received in mint condition. Cell-Phone-Accessories.com will not accept products for exchange when returned due to normal wear and tear such as erased numbers on the keypads, frayed car flag cloth material, exhausted batteries - batteries must be replaced by the customer for products such as StarTAC Organizers, vibra clips, etc. that operate on disposable batteries.

Generic/Aftermarket Manufacturer's Wireless Phone Batteries (Non-OEM Batteries)
Cell-Phone-Accessories.com guarantees its Nickel Cadmium batteries to be free from defects and maintain a minimum of seventy five percent of the rated capacity for a period of three months from the original purchase date. All Nickel Metal Hydride and Lithium Ion batteries are warranted to be free from defects and maintain a minimum of eighty five percent of the rated capacity for a period of three months from the original purchase date. All Polymer batteries are warranted to maintain 95% of the rated capacity for a period of three months from the original purchase date. Batteries may be returned within fifteen days of the purchase date for an even exchange or a full credit of the cost of the product(s) excluding shipping & handling costs along with a completed Product Return Form - provided that they do not have liquid or severe impact damage. Please note that under no circumstances can a refund, whenever issued, be greater than the cost of the product(s) returned*. Please note that the customer is responsible for all shipping costs incurred for returning any product(s) for exchange or refund. All returns for refund or exchange must be received in mint condition. If returned after fifteen days upto the maximum warranted period, the product(s) will be replaced with a new or reconditioned similar product(s) and returned at customers shipping expense. If the product to be exchanged is no longer available or is not in stock, it will be replaced with a product that comparable in price to the product that is returned as deemed appropriate by Cell-Phone-Accessories.com.

Original Equipment Manufacturer's products (OEM products)
All original equipment manufacturer's products, including but not limited to wireless phones, pagers, and their accessories may be returned within fifteen days of the date of receipt for an exchange or a full credit of the cost of the product(s) excluding shipping & handling costs along with a completed Product Return Form provided that: A) It is delivered to the return address provided on the Product Return Form postmarked within 15 days of receipt, B) The casing is not opened by an unauthorized person and that they have not been re-programmed or re-crystallized and that they do not have any liquid or severe impact damage; C) The Software or User Manual seals are not torn/ removed; D) They are returned in mint condition inside their original packaging. E) The original box or package of the product must not be used as the shipping box/container. Please note that a 25% refurbishment fee will be applied if the software or user manual seals are torn/ removed or if the products are not returned in mint condition in their original packaging. If the product to be exchanged is no longer available or is not in stock, it will be replaced with a product that comparable in price to the product that is returned as deemed appropriate by Cell-Phone-Accessories.com. Please note that the customer is responsible for all shipping costs incurred for returning product(s) for exchange or refund.

After fifteen days of the purchase date, Cell-Phone-Accessories.com will not accept any products for exchange because it passes on the specific product warranties of the manufacturer's products it is authorized to resell, over to the manufacturer's of those products. Cell-Phone-Accessories.com has established warranty return policies with most manufacturers of products listed at its online Store. Those specific warranties (ranging from ninety days to upto five years) are available upon request from the respective manufacturer. This policy has been adopted to provide the highest product satisfaction, the fastest turn-around time, the most efficient service, and the best quality repair/maintenance for your product(s). Cell-Phone-Accessories.com highly encourages your feedback regarding your experience, if any, with our OEM partners. The return policy is subject to change and therefore it is being advised that it be read prior to each purchase.

Returns associated with promotional items

If a free promotional item was provided along with a product purchase and if that purchased product needs to be returned, the free promotional item must be returned as well.

Insurance
All returns must be shipped pre-paid, and insured for your safety. For buyers protection, a return must be sent insured via a shipper that provides tracking and accountability if the package is lost in transit. Proof of shipment is required and must be presented upon request during instances when the return is suspected to be lost in transit.

Product Return Form
All products must be returned to the address shown on the product return form along with the original box(es)/packaging and instruction manual(s), etc. if applicable in order to receive a full refund upon return of the product(s). Please do not return online orders to our physical locations. All products must be returned to the address shown on the product return form accompanied with the "proof of purchase" and a completed Product Return Form inside the return package. Cell-Phone-Accessories.com offers a refund or an exchange for product(s) purchased from Cell-Phone-Accessories.com when returned to us along with the "proof of purchase". We request that you please send a completed Product Return Form along with your returns to help us speedily process your returns. Please click on top at the link, "Product Return Form" to print the Product Return Form.

*Please read Terms of Sale. Copyright Cell-Phone-Accessories.com. All rights reserved. Duplication strictly prohibited.

Cell-Phone-Accessories.com offers lower prices, secure online ordering, 15 days money back guarantee for the cost of the item(s) and 15 days exchange policy. Can't find an item? Type it in the "search box" by clicking on the "Search" button on the top left corner. Still can't find in item? Please send an email for a prompt response. Cell Phone Accessories for Less!